How do I make an online return?Updated a day ago

Changed your mind? 

Refunds are offered on all eligible orders returned to us within 30 days of your delivery date. Please note Lovisa is not responsible for the postage and handling fees for your return.

Please note, all online returns will be processed within 10 business days of receiving your parcel and you will be notified via email once it is completed.

Faulty or Damaged Items?

If items in your order are faulty or damaged, get in touch with our Customer Care Team by completing the form below and we'll let you know the next steps.