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Lovisa Europe

<p id="isPasted">If your order hasn&#x2019;t been dispatched yet, you may be able to update your delivery address.&#xA0;</p><p>Contact our Customer Care Team with your order number and updated delivery address, we&#x2019;ll do our best to assist you.</p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisajewellery.eu/pages/faq?country=DE&amp;_gl=1*m71bo4*_gcl_aw*R0NMLjE3NDk1MjAxMzIuQ2owS0NRandqSnJDQmhDWEFSSXNBSTV4NjZVcmQ0Y1IyS0RHZVpmZ0E5cFh0S19YSzNWRk9OUldQUjJrWGV0YTV3a2FwV1pNOGpnQVNDc2FBdGZDRUFMd193Y0I.*_gcl_au*MTM0OTc2NDk3OC4xNzUwMjAxODkw*FPAU*MTM0OTc2NDk3OC4xNzUwMjAxODkw*_ga*MTQ2Mzg4MDIuMTc0MjQyMjA0OQ..*_ga_7XK9YH4FR3*czE3NTU1NzUzMjkkbzEzJGcxJHQxNzU1NTc1Nzc3JGo1OSRsMCRoNzM0NzkwNjkw*_fplc*U2U4bGkxV3dNTWN0RiUyRmlBSUZkcHlFbjRVOVNzNW1mQVM2cEx6bUhwRXc2WDhKUU9ZSlk4YzElMkZFblczWkxFTG5ld0VxZW9NJTJGV3lLek5JaDByZFdSUHFmNE1PNzU2REQlMkIxMHB2MXJMOGM2MHRyd3JpSjBtWWNIWDlXYWJDTnclM0QlM0Q.*_ga_92RLGKZE3E*czE3NTU1NzUzMjkkbzU4JGcxJHQxNzU1NTc2NDg0JGo2MCRsMCRoMA..&amp;hcUrl=%252Fen-GB%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table><p><br></p>

I need to update my delivery address.

Home Delivery & Pick Up in Store

Home Delivery

Can I cancel my order?

My item is faulty, what should I do?

I am missing an item from my order, what should I do?

Why haven’t I received my order confirmation email yet?

I've received the incorrect order!

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Online Orders

Europe | Shipping & Delivery Times

Switzerland | Shipping & Delivery Times

How do I track my order?

What if my package gets lost or arrives damaged?

Why was my delivery returned to sender?

What is the Pick Up In Store Process?

Where is my Pick Up in Store order? I haven't received a notification.

Pick Up in Store

Return & Exchange Policy

How do I make an online return?

When will I get my refund?

Can I return items in any store?

Can I return an item I purchased online in-store instead?

Returns & Exchanges

Our Payment Options

An automatic discount was not applied at checkout.

My discount code isn't working, what should I do?

Payment & Checkout

Can check if my gift card is expired?

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My gift card is not working online?

Gift Cards

Do parents/guardians need to provide consent?

Kids Ear Piercing

When can I start to wear Lovisa jewellery in my new piercings?

What are the chances of infection?

Is it OK to change my earrings or take them out during the healing process?

When can I stop cleaning my ear piercings?

How long does it take for nose piercings to heal?

My newly pierced ears are painful and red, what should I do?

Piercing Aftercare

Where do you pierce on the ear?

Do I need to book an appointment?

Where will I be pierced in store?

Does it hurt?

What kind of identification is required to be pierced at Lovisa?

Do I need to fill out a consent form?

What is the minimum age to be pierced at Lovisa?

How old do I have to be to be pierced at Lovisa?

Can I get my ears pierced if I am pregnant?

What qualifications are required for ear piercers?

Piercing Process

What type of jewellery can I choose?

Is the jewellery used hypoallergenic?

Pricing

Is the piercing station clean, safe and hazard free?

Why do you use the word "device", isn't it a piercing gun?

What type of gloves are used by the piercer?

Diamond Piercings

Piercing Jewelry & Equipment

Piercing Studio

Is your jewellery waterproof?

What styles are best for sensitive skin?

How to care for your Lovisa Jewellery

Determining the best ring size

Earring Sizes

Necklace Sizes

Sterling Silver - Sterling Silver Gold & Rose Gold Plated

Surgical Steel

Titanium

Stainless Steel

Gold Plated Brass

Hypoallergenic Jewellery

Costume Jewellery

Learn about Lovisa's Metals

Pearls

Cubic Zirconia

Semi-Precious

Organic Materials

Learn about Lovisa's Materials

Our Products

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Account & Subscriptions

I need to update my delivery address.Updated an hour ago