Find out when to place your order by this Holiday Season!

<p style="text-align: left;" id="isPasted"><em><strong><span style="font-size: 16px;">EUROPE &amp; SWITZERLAND</span></strong></em><span style="font-size: 16px;"><br><br><em>To ensure you receive your order by the upcoming Holiday Season, ensure to order by the below dates.&#xA0;</em><br><br><em><em><u>HOLIDAY SEASON DELIVERY CUT-OFF TIME</u></em><u><br></u></em></span></p><table style="width: 100%;"><tbody><tr><td style="width: 28.1927%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><span style="font-size: 16px;"><strong>Shipping Method</strong></span></div></td><td style="width: 32.3002%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><span style="font-size: 16px;"><strong>Cut-Off Time</strong></span></div></td></tr><tr><td style="width: 28.1927%;"><div style="text-align: left;"><span style="font-size: 16px;"><strong><strong>Standard Delivery</strong></strong></span></div></td><td style="width: 32.3002%; text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">15 December 2025</span></div></td></tr><tr><td style="width: 28.1927%;"><div style="text-align: left;"><span style="font-size: 16px;"><strong><strong>Express Delivery</strong></strong></span></div></td><td style="width: 32.3002%; text-align: center;"><div style="text-align: center;"><span style="font-size: 16px;">19 December 2025</span></div></td></tr></tbody></table><hr><p><span style="font-size: 16px;"><strong><em>Please Note:</em></strong><em><br></em></span></p><ul><li style="font-size: 16px;"><em>The estimated delivery time is from the date the order has shipped, not necessarily the date of the order. All orders are usually shipped within 2 business days.</em></li><li style="font-size: 16px;"><em>Your parcel may be delivered to a DHL or UPS Facility Centre if the shipping address provided cannot be accessed. You can find the facility centre location by tracking your order using the tracking number provided to you via email.</em></li><li style="font-size: 16px;"><em>Business days do not include weekends or public holidays.</em><br><br></li><li style="font-size: 16px;"><em>We are not responsible for any delay, late delivery or failure to deliver.</em></li><li style="font-size: 16px;"><em>There may be a delay of up to 2-4 business days during our sale periods.</em><em><br></em><br></li><li style="font-size: 16px;"><em>Deliveries to Europe, including Switzerland, may incur charges due to local duties and taxes. Lovisa is not responsible for any additional fees, restricted items, or delay in delivery due to these circumstances.</em></li><li style="font-size: 16px;"><em>Once you receive your shipping confirmation email, you can track your order by clicking the link in the email or track your order.</em><br><br></li><li style="font-size: 16px;"><em>Once your order has been placed online, we are unable to make amendments to product, customer, or delivery details. Alternatively, if you have any queries about placing an order or an order you have received, please <a href="https://www.lovisa.com/pages/contact-us?gs_data=JTdCJTIyZ2xvYmFsX3Nlc3Npb25faWQlMjIlM0ElMjJnYV8xNDYzODgwMi4xNzQyNDIyMDQ5JTIyJTJDJTIyZ2xvYmFsX3Nlc3Npb25fb3JpZ2luJTIyJTNBJTIyd3d3LmxvdmlzYWpld2VsbGVyeS5ldSUyMiUyQyUyMmdsb2JhbF9zZXNzaW9uX3JlZmVycmVyJTIyJTNBJTIyKGRpcmVjdCklMjIlMkMlMjJnbG9iYWxfc2Vzc2lvbl9zdGFydF90aW1lc3RhbXAlMjIlM0ElMjIyMDI1LTExLTA1VDA0JTNBMzUlM0EwMC42NjFaJTIyJTJDJTIyZ2xvYmFsX3Nlc3Npb25fdXRtJTIyJTNBbnVsbCUyQyUyMmdsb2JhbF9zZXNzaW9uX2NsaWNrX2lkcyUyMiUzQW51bGwlMkMlMjJnbG9iYWxfc2Vzc2lvbl9wcm9sb25nYXRpb25fY291bnQlMjIlM0EwJTJDJTIyZ2xvYmFsX3Nlc3Npb25fbGFzdF9wcm9sb25nYXRpb25fZG9tYWluJTIyJTNBbnVsbCUyQyUyMmdsb2JhbF9zZXNzaW9uX2xhc3RfcHJvbG9uZ2F0aW9uX3RpbWVzdGFtcCUyMiUzQW51bGwlMkMlMjJnbG9iYWxfc2Vzc2lvbl9sYXN0X2FjdGl2aXR5JTIyJTNBJTIyMjAyNS0xMS0wNlQwMyUzQTQyJTNBMDYuMTE0WiUyMiU3RA%3D%3D" title="contact us" style=" text-decoration: none;">contact</a> our Customer Care team.</em></li></ul>

Holiday Season Delivery Cut-Off Times

Europe | Shipping & Delivery Times

<p data-start="63" data-end="251" id="isPasted"><strong data-start="63" data-end="174">Once your order has been placed and fulfilled, you&#x2019;ll receive a confirmation email with your order details.</strong> This email will include a tracking number and a link to our tracking page.</p><p data-start="253" data-end="384">You can either click the tracking number link or enter the number directly on our tracking page to view your shipment&#x2019;s progress.</p><p data-start="386" data-end="562">Please note that tracking information may take up to 24 hours to become active in our system. If you don&#x2019;t see updates immediately, we recommend checking back a little later.</p><p data-start="564" data-end="650">If you need any further assistance, feel free to email our team&#x2014;we&#x2019;re happy to help!</p><table style="width: 100%;" id="isPasted"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisajewellery.eu/pages/faq?country=DE&amp;_gl=1*m71bo4*_gcl_aw*R0NMLjE3NDk1MjAxMzIuQ2owS0NRandqSnJDQmhDWEFSSXNBSTV4NjZVcmQ0Y1IyS0RHZVpmZ0E5cFh0S19YSzNWRk9OUldQUjJrWGV0YTV3a2FwV1pNOGpnQVNDc2FBdGZDRUFMd193Y0I.*_gcl_au*MTM0OTc2NDk3OC4xNzUwMjAxODkw*FPAU*MTM0OTc2NDk3OC4xNzUwMjAxODkw*_ga*MTQ2Mzg4MDIuMTc0MjQyMjA0OQ..*_ga_7XK9YH4FR3*czE3NTU1NzUzMjkkbzEzJGcxJHQxNzU1NTc1Nzc3JGo1OSRsMCRoNzM0NzkwNjkw*_fplc*U2U4bGkxV3dNTWN0RiUyRmlBSUZkcHlFbjRVOVNzNW1mQVM2cEx6bUhwRXc2WDhKUU9ZSlk4YzElMkZFblczWkxFTG5ld0VxZW9NJTJGV3lLek5JaDByZFdSUHFmNE1PNzU2REQlMkIxMHB2MXJMOGM2MHRyd3JpSjBtWWNIWDlXYWJDTnclM0QlM0Q.*_ga_92RLGKZE3E*czE3NTU1NzUzMjkkbzU4JGcxJHQxNzU1NTc2NDg0JGo2MCRsMCRoMA..&amp;hcUrl=%252Fen-GB%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table>

How do I track my order?

<p data-start="112" data-end="350" id="isPasted"><strong data-start="112" data-end="129">Lost Packages</strong><br><br data-start="129" data-end="132">At Lovisa, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our Customer Support team with your order number, and we&#x2019;ll do our best to assist you.</p><p data-start="352" data-end="587"><strong data-start="352" data-end="372">Damaged Packages</strong><br><br data-start="372" data-end="375">We understand how disappointing it can be to receive a damaged package. In such cases, please report the issue to our Customer Care Team as soon as possible and include photos of the damaged items or packaging.</p><p data-start="589" data-end="694">We will review the information provided and, if necessary, arrange for a replacement or issue a refund.</p><table style="width: 100%;" id="isPasted"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisajewellery.eu/pages/faq?country=DE&amp;_gl=1*m71bo4*_gcl_aw*R0NMLjE3NDk1MjAxMzIuQ2owS0NRandqSnJDQmhDWEFSSXNBSTV4NjZVcmQ0Y1IyS0RHZVpmZ0E5cFh0S19YSzNWRk9OUldQUjJrWGV0YTV3a2FwV1pNOGpnQVNDc2FBdGZDRUFMd193Y0I.*_gcl_au*MTM0OTc2NDk3OC4xNzUwMjAxODkw*FPAU*MTM0OTc2NDk3OC4xNzUwMjAxODkw*_ga*MTQ2Mzg4MDIuMTc0MjQyMjA0OQ..*_ga_7XK9YH4FR3*czE3NTU1NzUzMjkkbzEzJGcxJHQxNzU1NTc1Nzc3JGo1OSRsMCRoNzM0NzkwNjkw*_fplc*U2U4bGkxV3dNTWN0RiUyRmlBSUZkcHlFbjRVOVNzNW1mQVM2cEx6bUhwRXc2WDhKUU9ZSlk4YzElMkZFblczWkxFTG5ld0VxZW9NJTJGV3lLek5JaDByZFdSUHFmNE1PNzU2REQlMkIxMHB2MXJMOGM2MHRyd3JpSjBtWWNIWDlXYWJDTnclM0QlM0Q.*_ga_92RLGKZE3E*czE3NTU1NzUzMjkkbzU4JGcxJHQxNzU1NTc2NDg0JGo2MCRsMCRoMA..&amp;hcUrl=%252Fen-GB%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table>

What if my package gets lost or arrives damaged?

<p><span id="isPasted" style="font-size: 16px;">If your parcel has been returned to our warehouse it may mean there was an issue with delivering your parcel due to an insufficient shipping address or nobody home to accept the parcel. Our Customer Care Team will be in touch with you once the parcel has been returned to our warehouse, we&apos;ll attempt to re-ship your order to you or alternatively, issue a full refund.</span></p><p><br></p>

Why was my delivery returned to sender?

<p id="isPasted">If your order hasn&#x2019;t been dispatched yet, you may be able to update your delivery address.&#xA0;</p><p>Contact our Customer Care Team with your order number and updated delivery address, we&#x2019;ll do our best to assist you.</p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisajewellery.eu/pages/faq?country=DE&amp;_gl=1*m71bo4*_gcl_aw*R0NMLjE3NDk1MjAxMzIuQ2owS0NRandqSnJDQmhDWEFSSXNBSTV4NjZVcmQ0Y1IyS0RHZVpmZ0E5cFh0S19YSzNWRk9OUldQUjJrWGV0YTV3a2FwV1pNOGpnQVNDc2FBdGZDRUFMd193Y0I.*_gcl_au*MTM0OTc2NDk3OC4xNzUwMjAxODkw*FPAU*MTM0OTc2NDk3OC4xNzUwMjAxODkw*_ga*MTQ2Mzg4MDIuMTc0MjQyMjA0OQ..*_ga_7XK9YH4FR3*czE3NTU1NzUzMjkkbzEzJGcxJHQxNzU1NTc1Nzc3JGo1OSRsMCRoNzM0NzkwNjkw*_fplc*U2U4bGkxV3dNTWN0RiUyRmlBSUZkcHlFbjRVOVNzNW1mQVM2cEx6bUhwRXc2WDhKUU9ZSlk4YzElMkZFblczWkxFTG5ld0VxZW9NJTJGV3lLek5JaDByZFdSUHFmNE1PNzU2REQlMkIxMHB2MXJMOGM2MHRyd3JpSjBtWWNIWDlXYWJDTnclM0QlM0Q.*_ga_92RLGKZE3E*czE3NTU1NzUzMjkkbzU4JGcxJHQxNzU1NTc2NDg0JGo2MCRsMCRoMA..&amp;hcUrl=%252Fen-GB%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table><p><br></p>

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