<p id="isPasted"><em><strong><span style="font-size: 16px;">EUROPE</span></strong></em><br><br><em><strong><span style="font-size: 16px;">DELIVERY TIMES</span></strong></em></p><table style="width: 100%;"><tbody><tr><td style="width: 21.8674%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Shipping Method</strong></div></td><td style="width: 24.9999%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Delivery Timeframe</strong></div></td><td style="width: 25%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Order Over <b id="isPasted"><span data-mce-fragment="1">&#x20AC;</span>45</b></strong></div></td><td style="width: 28.1326%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Order Under <span data-mce-fragment="1">&#x20AC;</span>45</strong></div></td></tr><tr><td style="width: 21.8674%;"><div style="text-align: left;"><strong>Standard Delivery</strong></div></td><td style="width: 24.9999%; text-align: center;"><div style="text-align: center;">3-7 business days</div></td><td style="width: 25.0000%;"><div style="text-align: center;">Free</div></td><td style="width: 28.1326%;"><div style="text-align: center;"><span data-mce-fragment="1">&#x20AC;5,99</span></div></td></tr><tr><td style="width: 21.8674%;"><div style="text-align: left;"><strong>Express Delivery</strong></div></td><td style="width: 24.9999%; text-align: center;"><div data-empty="true" style="text-align: center;">1-2 business days</div></td><td style="width: 25.0000%;"><div style="text-align: center;" id="isPasted"><span data-mce-fragment="1">&#x20AC;11,00</span></div></td><td style="width: 28.1326%;"><div style="text-align: center;" id="isPasted"><span data-mce-fragment="1">&#x20AC;11,00</span></div></td></tr><tr><td style="width: 21.8675%;"><strong>Pick Up In Store</strong></td><td style="width: 24.9641%; text-align: center;">5-10 business days*</td><td style="width: 24.9641%; text-align: center;">Free</td><td style="width: 28.1205%; text-align: center;">Free</td></tr><tr><td style="width: 99.7135%;" colspan="4"><em id="isPasted">*Please note: Pick up in store is currently only available in Germany, Ireland, Spain, Romania, Poland, Netherlands, Italy, Hungary, France, Belgium, Luxemburg &amp; Austria. Orders are dispatched from our warehouse and will be shipped to your selected store for pick up. You will be notified via email when your order is ready for collection.</em></td></tr></tbody></table><hr><p><span style="text-decoration: underline; font-size: 14px;"><strong><em>Please Note:</em></strong></span></p><ul id="isPasted"><li><em>The estimated delivery time is from the date the order has shipped, not necessarily the date of the order.&#xA0;</em></li><li><em>Your parcel may be delivered to a UPS Facility Center if the shipping address provided cannot be accessed. You can find the facility center location by tracking your order using the tracking number provided to you via email.<br></em></li><li><em>We are not responsible for any delay, late delivery or failure to deliver.</em></li></ul><ul><li><em>Business days do not include weekends or public holidays.</em></li><li><em>There may be a delay of up to 2-4 business days during our sale periods.</em></li><li><em>Deliveries to Europe, including Switzerland, may incur charges due to local duties and taxes. Lovisa is not responsible for any additional fees, restricted items, or delay in delivery due to these circumstances.</em></li><li><em>Please note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details.</em></li></ul><p><span style="font-size: 14px;"><em><br></em></span></p><p><br></p>

Europe | Shipping & Delivery Times

<p id="isPasted"><strong><em>SWITZERLAND</em></strong><em><br></em><br><strong><em>DELIVERY TIMES</em></strong></p><table style="width: 100%;"><tbody><tr><td style="width: 21.8674%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Shipping Method</strong></div></td><td style="width: 24.9999%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Delivery Timeframe</strong></div></td><td style="width: 25%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Order Over <strong><span data-mce-fragment="1">65CHF</span></strong></strong></div></td><td style="width: 28.1326%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Order Under <strong id="isPasted"><strong><span data-mce-fragment="1">65CHF</span></strong></strong></strong></div></td></tr><tr><td style="width: 21.8674%;"><div style="text-align: left;"><strong>Standard Delivery</strong></div></td><td style="width: 24.9999%; text-align: center;"><div style="text-align: center;">3-7 business days</div></td><td style="width: 25.0000%;"><div style="text-align: center;">Free</div></td><td style="width: 28.1326%;"><div style="text-align: center;"><span data-mce-fragment="1">15CHF</span></div></td></tr></tbody></table><hr><p><span style="text-decoration: underline; font-size: 14px;"><strong><em>Please Note:</em></strong></span></p><ul id="isPasted"><li><em>The estimated delivery time is from the date the order has shipped, not necessarily the date of the order.&#xA0;</em><br><br></li><li><em>Your parcel may be delivered to a UPS Facility Center if the shipping address provided cannot be accessed. You can find the facility center location by tracking your order using the tracking number provided to you via email.<br></em></li><li><em>We are not responsible for any delay, late delivery or failure to deliver.</em></li></ul><ul><li><em>Business days do not include weekends or public holidays.</em><br><br></li><li><em>There may be a delay of up to 2-4 business days during our sale periods.</em><br><br></li><li><em>Deliveries to Europe, including Switzerland, may incur charges due to local duties and taxes. Lovisa is not responsible for any additional fees, restricted items, or delay in delivery due to these circumstances.</em><br><br></li><li><em>Please note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details.</em></li></ul><p><span style="font-size: 14px;"><em><br></em></span></p><p><br></p>

Switzerland | Shipping & Delivery Times

<p data-start="63" data-end="251" id="isPasted"><strong data-start="63" data-end="174">Once your order has been placed and fulfilled, you&#x2019;ll receive a confirmation email with your order details.</strong> This email will include a tracking number and a link to our tracking page.</p><p data-start="253" data-end="384">You can either click the tracking number link or enter the number directly on our tracking page to view your shipment&#x2019;s progress.</p><p data-start="386" data-end="562">Please note that tracking information may take up to 24 hours to become active in our system. If you don&#x2019;t see updates immediately, we recommend checking back a little later.</p><p data-start="564" data-end="650">If you need any further assistance, feel free to email our team&#x2014;we&#x2019;re happy to help!</p><table style="width: 100%;" id="isPasted"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisajewellery.eu/pages/faq?country=DE&amp;_gl=1*m71bo4*_gcl_aw*R0NMLjE3NDk1MjAxMzIuQ2owS0NRandqSnJDQmhDWEFSSXNBSTV4NjZVcmQ0Y1IyS0RHZVpmZ0E5cFh0S19YSzNWRk9OUldQUjJrWGV0YTV3a2FwV1pNOGpnQVNDc2FBdGZDRUFMd193Y0I.*_gcl_au*MTM0OTc2NDk3OC4xNzUwMjAxODkw*FPAU*MTM0OTc2NDk3OC4xNzUwMjAxODkw*_ga*MTQ2Mzg4MDIuMTc0MjQyMjA0OQ..*_ga_7XK9YH4FR3*czE3NTU1NzUzMjkkbzEzJGcxJHQxNzU1NTc1Nzc3JGo1OSRsMCRoNzM0NzkwNjkw*_fplc*U2U4bGkxV3dNTWN0RiUyRmlBSUZkcHlFbjRVOVNzNW1mQVM2cEx6bUhwRXc2WDhKUU9ZSlk4YzElMkZFblczWkxFTG5ld0VxZW9NJTJGV3lLek5JaDByZFdSUHFmNE1PNzU2REQlMkIxMHB2MXJMOGM2MHRyd3JpSjBtWWNIWDlXYWJDTnclM0QlM0Q.*_ga_92RLGKZE3E*czE3NTU1NzUzMjkkbzU4JGcxJHQxNzU1NTc2NDg0JGo2MCRsMCRoMA..&amp;hcUrl=%252Fen-GB%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table>

How do I track my order?

<p data-start="112" data-end="350" id="isPasted"><strong data-start="112" data-end="129">Lost Packages</strong><br><br data-start="129" data-end="132">At Lovisa, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our Customer Support team with your order number, and we&#x2019;ll do our best to assist you.</p><p data-start="352" data-end="587"><strong data-start="352" data-end="372">Damaged Packages</strong><br><br data-start="372" data-end="375">We understand how disappointing it can be to receive a damaged package. In such cases, please report the issue to our Customer Care Team as soon as possible and include photos of the damaged items or packaging.</p><p data-start="589" data-end="694">We will review the information provided and, if necessary, arrange for a replacement or issue a refund.</p><table style="width: 100%;" id="isPasted"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisajewellery.eu/pages/faq?country=DE&amp;_gl=1*m71bo4*_gcl_aw*R0NMLjE3NDk1MjAxMzIuQ2owS0NRandqSnJDQmhDWEFSSXNBSTV4NjZVcmQ0Y1IyS0RHZVpmZ0E5cFh0S19YSzNWRk9OUldQUjJrWGV0YTV3a2FwV1pNOGpnQVNDc2FBdGZDRUFMd193Y0I.*_gcl_au*MTM0OTc2NDk3OC4xNzUwMjAxODkw*FPAU*MTM0OTc2NDk3OC4xNzUwMjAxODkw*_ga*MTQ2Mzg4MDIuMTc0MjQyMjA0OQ..*_ga_7XK9YH4FR3*czE3NTU1NzUzMjkkbzEzJGcxJHQxNzU1NTc1Nzc3JGo1OSRsMCRoNzM0NzkwNjkw*_fplc*U2U4bGkxV3dNTWN0RiUyRmlBSUZkcHlFbjRVOVNzNW1mQVM2cEx6bUhwRXc2WDhKUU9ZSlk4YzElMkZFblczWkxFTG5ld0VxZW9NJTJGV3lLek5JaDByZFdSUHFmNE1PNzU2REQlMkIxMHB2MXJMOGM2MHRyd3JpSjBtWWNIWDlXYWJDTnclM0QlM0Q.*_ga_92RLGKZE3E*czE3NTU1NzUzMjkkbzU4JGcxJHQxNzU1NTc2NDg0JGo2MCRsMCRoMA..&amp;hcUrl=%252Fen-GB%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table>

What if my package gets lost or arrives damaged?

<p><span id="isPasted" style="font-size: 16px;">If your parcel has been returned to our warehouse it may mean there was an issue with delivering your parcel due to an insufficient shipping address or nobody home to accept the parcel. Our Customer Care Team will be in touch with you once the parcel has been returned to our warehouse, we&apos;ll attempt to re-ship your order to you or alternatively, issue a full refund.</span></p><p><br></p>

Why was my delivery returned to sender?

<p id="isPasted">If your order hasn&#x2019;t been dispatched yet, you may be able to update your delivery address.&#xA0;</p><p>Contact our Customer Care Team with your order number and updated delivery address, we&#x2019;ll do our best to assist you.</p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisajewellery.eu/pages/faq?country=DE&amp;_gl=1*m71bo4*_gcl_aw*R0NMLjE3NDk1MjAxMzIuQ2owS0NRandqSnJDQmhDWEFSSXNBSTV4NjZVcmQ0Y1IyS0RHZVpmZ0E5cFh0S19YSzNWRk9OUldQUjJrWGV0YTV3a2FwV1pNOGpnQVNDc2FBdGZDRUFMd193Y0I.*_gcl_au*MTM0OTc2NDk3OC4xNzUwMjAxODkw*FPAU*MTM0OTc2NDk3OC4xNzUwMjAxODkw*_ga*MTQ2Mzg4MDIuMTc0MjQyMjA0OQ..*_ga_7XK9YH4FR3*czE3NTU1NzUzMjkkbzEzJGcxJHQxNzU1NTc1Nzc3JGo1OSRsMCRoNzM0NzkwNjkw*_fplc*U2U4bGkxV3dNTWN0RiUyRmlBSUZkcHlFbjRVOVNzNW1mQVM2cEx6bUhwRXc2WDhKUU9ZSlk4YzElMkZFblczWkxFTG5ld0VxZW9NJTJGV3lLek5JaDByZFdSUHFmNE1PNzU2REQlMkIxMHB2MXJMOGM2MHRyd3JpSjBtWWNIWDlXYWJDTnclM0QlM0Q.*_ga_92RLGKZE3E*czE3NTU1NzUzMjkkbzU4JGcxJHQxNzU1NTc2NDg0JGo2MCRsMCRoMA..&amp;hcUrl=%252Fen-GB%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table><p><br></p>

I need to update my delivery address.

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Lovisa Europe

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Can I cancel my order?

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Kids Ear Piercing

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What is the minimum age to be pierced at Lovisa?

How old do I have to be to be pierced at Lovisa?

Can I get my ears pierced if I am pregnant?

What qualifications are required for ear piercers?

Piercing Process

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Why do you use the word "device", isn't it a piercing gun?

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