What if my package gets lost or arrives damaged?Updated 8 hours ago

Lost Packages

At Lovisa, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our Customer Support team with your order number, and we’ll do our best to assist you.

Damaged Packages

We understand how disappointing it can be to receive a damaged package. In such cases, please report the issue to our Customer Care Team as soon as possible and include photos of the damaged items or packaging.

We will review the information provided and, if necessary, arrange for a replacement or issue a refund.