Payments & Checkout

Account & Subscription

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Lovisa Europe

Account & Payments

What do I do if my item(s) arrives damaged?

I'm missing an item from my order, what should I do?

Why haven’t I received my order confirmation email yet?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

Why was I partially refunded?

Online Orders

What is the shipping timeframe and cost? copy

What is the shipping timeframe and cost? copy copy

How do I track my order? copy

What is the Pick Up In Store Process? copy

What is the shipping timeframe and cost?

How do I track my order?

What if my package gets lost or arrives damaged?

Why was my delivery returned to sender?

I need to update my delivery address.

Home Delivery

What is the Pick Up In Store Process?

Where is my Pick Up in Store order? I haven't received a notification.

Pick Up in Store

Delivery & Pick Up

What is the returns policy?

How do I make an online return?

When will I get my refund?

Can I return items in any store?

Can I return an item I purchased online in-store instead?

Returns & Exchanges

Do parents/guardians need to provide consent?

Kids Ear Piercing

When can I start to wear Lovisa jewellery in my new piercings?

What are the chances of infection?

Is it OK to change my earrings or take them out during the healing process?

When can I stop cleaning my ear piercings?

How long does it take for nose piercings to heal?

My newly pierced ears are painful and red, what should I do?

Piercing Aftercare

Where do you pierce on the ear?

Do I need to book an appointment?

Where will I be pierced in store?

Does it hurt?

What kind of identification is required to be pierced at Lovisa?

Do I need to fill out a consent form?

What is the minimum age to be pierced at Lovisa?

How old do I have to be to be pierced at Lovisa?

Can I get my ears pierced if I am pregnant?

What qualifications are required for ear piercers?

Piercing Process

What type of jewellery can I choose?

Is the jewellery used hypoallergenic?

Pricing

Is the piercing station clean, safe and hazard free?

Why do you use the word "device", isn't it a piercing gun?

What type of gloves are used by the piercer?

Piercing Jewelry & Equipment

Piercing Studio

Is your jewellery waterproof?

What styles are best for sensitive skin?

How to care for your Lovisa Jewellery

Determining the best ring size

Earring Sizes

Necklace Sizes

Our Products

Our Payment Options

How do I apply promo/discount codes?

My discount code isn't working, what should I do?

An automatic discount was not applied at checkout.

How do I unsubscribe from your mailing list?

How do I change my account email address or password?