Online Orders

Can I cancel my order?

If your order hasn’t been dispatched yet, you may be able to cancel it. Please contact our Customer Customer Team below with your cancellation request as soon as possible. If we’re able to process the cancellation, you’ll receive a confirmation email

My item is faulty, what should I do?

We’re sorry to hear your item arrived damaged or your item has now become faulty. Sometimes items can break during shipment, and we want to make this right for you. Contact our Customer Care Team with a photo of the item, and the name or product code

I need to update my delivery address.

If your order hasn’t been dispatched yet, you may be able to update your delivery address. Contact our Customer Care Team with your order number and updated delivery address, we’ll do our best to assist you.

I am missing an item from my order, what should I do?

We are so sorry that you are missing an item from your order. Please get in touch with us via email so that we can best assist you.

Why haven’t I received my order confirmation email yet?

Missing your confirmation email? This may be due to an incorrect email address being entered at checkout. Please contact our Customer Care Team with your full name, email address, and the country where your order was placed, and we’ll be happy to ass

I've received the incorrect order!

We’re so sorry you received the wrong item in your order!. When reaching out, include a photo of the item you received along with the name of the missing item(s). Also, double-check your package for any notes or packing slips, as some items may be sh

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

Why was I partially refunded?

While uncommon, from time to time we have influx of customers all hoping to order the same item at the same time, particularly sale items. We realise when attempting to fill these orders that unfortunately, we can’t fulfill them all. Note:. When this

Can I amend my order?

Once an order has been placed, we’re unable to make changes to it. However, if you need to update your shipping address or contact information, please reach out to our Customer Care Team as soon as possible after placing your order.